“Two Types of Fans”: Exploring the Relationship between the Edmonton Oilers and their Supporters

Source: Yahoo! Sports

Source: Yahoo! Sports

As the Oilers headed into their seventh straight off-season without a playoff appearance, the Edmonton Oilers announced the replacement of General Manager Steve Tambellini with former Oilers captain and coach, Craig MacTavish. At the press conference, John MacKinnon of the Edmonton Journal pointed out that the same management team that was in place before Tambellini’s dismissal was back in charge.

“How are fans going to be reassured that the group that left the mess that Tambellini couldn’t quite clean up is now going to be cleaned up by the guys who left the mess to begin with?”

Kevin Lowe, President of Hockey Operations for the Oilers, clearly irked by this question, responded with this:

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Hockey Insiders and Social Media

Source: BBC

Source: BBC

Social media has naturally integrated into professional hockey. Not only can fans use social media tools to get access to information and to connect with other fans, but they can also play a role in the development of information surrounding the game. For example, fans can get up-to-the-minute injury reports for their favorite teams, but they can also provide their own review and analysis of games and share unique content with an online fan community. Social media has allowed fans to transition from simple consumers of content to more active producers and distributors of content.

The popularity of Twitter among professional hockey is evident based on the number of accounts held by fans, players and teams. Breaking news, trade rumors, and  game analysis is regularly shared on Twitter making it a critical tool for individuals and organizations to get engaged with the game of hockey. Broadcast networks in particular, have used Twitter to supplement their television and web content.

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Promoting Grassroots Participation while Building the Brand: To What Extent are NHL Teams Community Institutions?

Yesterday’s Globe and Mail ran an interesting article by James Mirtle about the Pittsburgh Penguins’ contributions to grassroots hockey in Western Pennsylvania. For the past four years, the Penguins, and in particular captain Sidney Crosby, have been extremely active in promoting hockey amongst Pittsburgh youth by providing free equipment and on-ice instruction. The initiative, while obviously having a major commercial motivation in terms of growing the Penguins’ business in the long-term, is an interesting example of how professional sport franchises can be more than simply entertainment spectacles and commercial enterprises, and actually invest socially in their local communities.

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Fantasy Leagues as a Tool for Digital Literacy

Source: TechnologyTell.com

Source: TechnologyTell.com

The amount of information available to internet users is growing exponentially every day. In every form imaginable, including text, images, audio and video, among others, users are inundated with a plethora of data, information and knowledge at an alarming rate. The technology available allows for anyone with a basic computer to make significant contributions online, resulting in new content and growing connections to evolving online communities.

Along with the growing amount of creative content and knowledge available across the internet, there is, unfortunately, a growing amount of misinformation, which can travel quickly. The onus is on the individual navigating online to decipher the good information from the bad. Individuals must also be aware of what tools are available to find the information they need and also must be willing to apply “crap detection” methods (Rheingold, 2009) to avoid misinformation.

In parallel with the growing number of content, web technology and communication tools are evolving daily. New methods of communication and information sharing are introduced, building off of familiar tools, but encompassing new rules and norms for users to follow. The world has seen information move from newspapers and television to multi-media platforms such as social media applications and mobile devices. Once an individual is cognizant of the fact that there is a lot of bad information, they now have to learn how to use right tool for the right situation. This is part of the digital literacy people require to not only find and share information, but also to contribute their own knowledge and experiences. Educating new and existing web technology users will be critical as online activity is becoming increasingly important for the economy, civic engagement and academia.

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The Lockout Is Over: A Love Story Returns

Louie Louie, oh no, me gotta go, yeah, yeah, yeah…
Louie Louie, oh baby, me gotta go

While I may not fully agree with Michael Moore, I’m beginning this post with the same song as the opening song in his film Capitalism: A Love Story. I’ll substitute “NHL” instead of “Capitalism,” as it’s clear that the same love of the almighty dollar has shaped the dynamics of the NHL lockout. In his latest post “The Lockout Is Over: So Now What?” Matt Ventresca explores various fan initiatives of resistance such as the Just Drop It movement and furthermore discusses the psychological cognitive dissonance of these fans. I won’t regurgitate all of the content listed in his post or the wide selection of lockout response literature, but from what I gather, the prevailing narrative is that many hockey fanatics realize and regard the NHL as a profit-driven business. Thus, many of them want to punish the millionaires and billionaires responsible for the third lengthy work stoppage in 18 years.

Before I attempt to address the questions posed in the above blog post, I will briefly supplement a December blog post which posits that the majority of fans are definitely, definitely getting back together with the NHL. (Speaking of Taylor Swift, needless to say, her song “Love Story” complements this post well.) In my December blog post, I examined the Twitter follower statistics of prominent figures in the NHL lockout and argued that due to the steady growth of followers between September and December and spiked follower increases on days of optimism, both belligerents in the dispute can rest assured that the fans are assumed due to concerned and angry interest rather than apathy. I still stand by that argument, which in hindsight probably isn’t very original.

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“Crap Detection”: Filtering Through the Noise of Sports Journalism

“Yakupov doesn’t do interviews after another quiet game. Kid making people wonder on and off the ice.” – Terry Jones, Edmonton Sun

“It’s time for Igor Larionov to tell his client Nail Yakupov that wearing the ‘C’ means you talk. Kid needs wake-up call.” – Jim Matheson, Edmonton Journal

“First time I listened to Nail Yakupov speak at 2012WJC, I thought he had major prima donna potential. Haven’t changed mind …” – Cam Cole, Vancouver Sun

First overall draft pick Nail Yakupov. Source: Russian Machine Never Breaks.

First overall draft pick Nail Yakupov. Source: Russian Machine Never Breaks.

The above tweets came from three prominent sports reporters, based in Canada, following Team Russia’s shootout win over Sweden at the semi-finals of the IIHF World Juniors Tournament in Ufa, Russia. Russian captain Nail Yakupov, the Edmonton Oilers first overall draft pick from the 2012 NHL Entry Draft, was not available to the media following the win, much to the chagrin of the Canadian media contingent.

Players, especially team captains, who do not make themselves available to the media following an important win may upset reporters who need quotes and information to produce content for newspapers. Perhaps Yakupov was meeting with coaches or players, or maybe he was injured. And who knows, maybe this group of reporters was right, and Yakupov just didn’t want to talk. But to make an ill-informed assumption and label him as a bad leader or prima donna is simply irresponsible and misleading journalism.

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Fan Activity During the NHL Lockout

Nail Yakupov playing for HC Neftekhimik Nizhnekamsk of the KHL.Source: KHL.ru

Oilers 2012 first round pick, Nail Yakupov lighting it up for HC Neftekhimik Nizhnekamsk of the KHL .
Source: KHL.ru

To say the past four months of negotiations between the NHL and the NHLPA has been an embarrassment is a major understatement. It’s been difficult for hockey fans to watch the game being dragged through the mud as both the NHL owners and the NHLPA stand at a stalemate, waiting for the right deal to suddenly appear. How any professional sports league can allow this to happen is mind-boggling, as one would think that the fans and the long-term success of the league would motivate both parties to find a solution. The labor negotiations have revealed the flawed business model of the  NHL, yet fans remain optimistic and hopeful the season can be salvaged.

The thing that doesn’t make sense to me, is how oblivious the NHL and the NHLPA are to their fans activity during the lockout. Throughout the labor negotiations, fans have been diminished to nothing more than a revenue source, whose financial contributions to the game are being fought over by the owners and the players.

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“The Fans Are Assumed”: Why Wouldn’t They Be? A Look at Twitter

Then you come around again and say
“Baby, I miss you and I swear I’m gonna change, trust me.”
Remember how that lasted for a day?
I say, “I hate you,” we break up, you call me, “I love you.”
Oooh we called it off again last night
But oooh, this time I’m telling you, I’m telling you…

I hate to cut short the chart-topping Taylor Swift song or the “Official Song of the NHL Lockout” parody, but we are definitely, definitely getting back together. Or at least that’s what it seems like, judging from the piqued interests of those who had sworn off caring about professional hockey after the previous deep freezes in NHL collective bargaining negotiations. This post, by examining the Twitter buzz over the latest developments, in essence reinforces E. Martin Nolan’s post “The Fans Are Assumed.”

Of course, there’s no tool for social network comparison to the 2004/05 NHL season. It’s no surprise that with the advent of technological devices such as superphones and media platforms for user-generated tweets or status updates, media consumption has skyrocketed. Bruce Friend of Ipsos polling states (in 2010) that “more has changed in terms of media consumption behavior over the past two years than during the 30 years that preceded.” But when his article alludes to MySpace, you know the internet has changed even more. Whether or not we find them enriching, we stumble across more links to information than we have done so before.

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Outside the Glass: Linking the “Virtual Self” to Hockey Analytics

Source: The Monkey Buddah (Paul Micarelli)

Hockey analytics has become an important component of the participatory culture surrounding the game. Anyone within the hockey community, including fans and league managers, can use numerous tools and techniques to detect patterns in the data available, in order to follow and understand the game. The NHL as well as mainstream media websites provides ample data for people to work with, while others “outside” of the game, including fans and independent organizations, can develop their own data and methods to complete analysis.

Hockey analytics can be done by anyone with a computer and basic software, depending on how large of a dataset is being examined. The analytic models are dependent on an individual’s or communities’ creativity and rationale, so effective measurement of performance are up for debate and development. Numerous examples of extensive correlations, ranging from simple to complex, can be found, with the vast majority of these analyses open to feedback and collaboration. For example, fans can find a correlation between a team’s scoring chances and the quality of the shots they take (NHL Numbers) . Another example is the correlation between a player’s presence on the ice in relation to the success of the rest of his teammates on the ice (The Copper & Blue). Depending on the goals of the individual or community that analyzes the data, this could be tracked over time to make comparisons and to validate findings.

Currently, data analytics is an emerging trend that is gaining prominence in a wide array of fields. Sales, marketing, healthcare, transportation and construction are just a few of the industries relying more and more on data to understand their environment and to make the right decisions. Governments, such as the City of Edmonton,  have even begun publishing massive public datasets, available for anyone to use either for their analysis, or to develop new technological tools or services.

Emerging trends

Along with the data collected and supplied by organizations such as the City of Edmonton or the NHL, an extensive amount of data is being supplied by individuals themselves. Mobile technologies, along with countless applications, have given individuals the ability to generate data about themselves and their own behaviors. This data is released both unintentionally, such as when mobile gaming applications receive access to the users web browsing history , as well as intentionally, such as when individuals publish their location when using Twitter or Facebook. This intentional release of data has become a popular activity amongst users from various demographics and backgrounds, as they track their own activities and goals. In her book “The Virtual Self: How Our Digital Lives Are Altering the World Around Us”, Nora Young (2012) uses numerous examples and case studies to not only highlight this emergence of self-reporting, but also the societal ramifications of this behavior.

“For all its pleasures and benefits, digital life fundamentally time-shifts and place-shifts us out of the here and now. It is precisely this disembodied, distracted, digital life we lead…that is creating the urge to document the physical body” (Young, p. 3).

While Young’s focus is on the potential application of personal data to benefit the needs of society as a whole, including Government and communities, one could also envision how this personal data can be used for specific purposes, such as hockey analytics.

The next generation of hockey players

The reason this self-reported data is important to hockey analytics is because of the young class of players entering minor and professional leagues. A rising number of players are using web technology to interact with fans and promote the game, but also to maintain their own personal networks and participate within their own online communities. In doing so, these players are leaving behind a digital trail of their online activity that develops this “virtual self” Young (2012) describes. Some of their activity is from before they even became popular professional players. This trend of publishing personal data, whether intentionally or not, is becoming common, especially for those who are “born digital” (Palfrey & Gasser, 2008). Those who are born after 1980 have developed in the digital age, according to the authors, and have a different understanding of identity, privacy and information than their predecessors. This generation is more comfortable exchanging their data for services to simply track their behavior or to construct their online identity.

Future of hockey analytics

Based on the current technological environment and various traits of the hockey industry, there are strong indications that the data players release themselves will have a significant impact on the future of hockey analytics. This linking of real data, or that created from actual hockey games, to the “virtual self”, or data published by individual hockey players, is a strong possibility.

For one, the amount of attention young players receive, starting from an early age, demonstrates the demand the hockey community, including fans and the NHL, have for information. Young players are being tracked and analyzed to find information about their personal backgrounds, other interests or academics as well as their stories of making it to the NHL. By the time they reach the NHL draft, their statistics and back stories are developed and ready to be analyzed. Second, hockey analytics is developing at a significant rate due in part to a growing online community working together that develops new ideas and research methodologies. If a correlation between two or more variables is suspected, based on some sort of reasoning, this community has demonstrated their ability to either search for the data or somehow find a way to generate that data. Third, analytic tools and mobile technology are becoming easier to use. For hockey players, this means their personal data is more and more readily available. For the analytic community, this means data is easier to acquire, share and utilize for various purposes.

Today, a player’s performance can be tied to a number of variables, typically available from game performances and results. In the future, a player’s personal workout schedule, practice regime or data outside of game results could potentially be correlated to their on-ice performance. It may seem farfetched now, but as more and more creative web and mobile applications get released, combined with the demand of data and information by the hockey community, hockey analytics will evolve and utilize the personal data published by this new generation of hockey players.

References

Micarelli, P. (2010, December 3). [Image]. Drawing the Internet. The Monkey Buddah. Retrieved from http://monkeybuddha.blogspot.ca/2010/12/drawing-internet.html

Nowak, P. (2012, June 8). The Virtual Self: Nora Young on digital self-tracking. Canadian Business. Retrieved from http://www.canadianbusiness.com/blog/tech/87106–the-virtual-self-nora-young-on-digital-self-tracking

Palfrey, J. and Gasser, U. (2008). Born Digital: Understanding the First Generation of Digital Natives. Basic Books: USA.

Young, N. (2012). The Virtual Self: How Our Digital Lives Are Altering the World Around Us. McClelland & Stewart: Canada.

One of Us or One of Them: How relocation threat will impact Edmonton arena negotiations

Source: Wikimedia Commons

Over the course of four years, Edmonton Oilers owner Daryl Katz has gone from local hero to shady business man.  Why the change in perception? One can easily point to his demands for a new arena, funded by taxpayer dollars. Or to his subtle threats to move the team to Hamilton, Quebec City or Seattle. But in the case of Daryl Katz, there’s something deeper than these recent events that has changed his public image. And unfortunately for Katz, these changes are difficult to reverse.

Background

Daryl Katz is chairman and CEO of the Katz Group, which owns and operates over 1,800 drug stores in North America. As of March 2012, Forbes estimates Katz’ net worth to be $2 billion, ranking him 13th in Canada, and 634th in the world. Born and raised in Edmonton, Katz is the quintessential local-boy-who-did-good story. He attended the University of Alberta. Started his business in Edmonton and later built a $20M dollar home overlooking the Edmonton river valley. But most importantly, Katz is a longtime fan of the Edmonton Oilers. And when the opportunity arose, Katz quickly acquired the team in 2008, much to the delight of Oiler fans.

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